A Key Account Manager (KAM) is responsible for managing, nurturing, and growing relationships with an organization’s most valuable, high-revenue clients. They act as the primary point of contact, developing long-term strategic plans to ensure client satisfaction, retention, and increased profitability through upselling. 

Key Responsibilities

• Relationship Management: Building and maintaining strong, trust-based, long-term relationships with key stakeholders.
• Strategic Planning: Developing and executing tailored account plans to meet specific client needs and company growth goals.
• Revenue Growth: Identifying opportunities for upselling and cross-selling to increase client lifetime value.
• Client Liaison: Serving as the main point of contact, handling complaints, negotiating contracts, and ensuring timely service delivery.
• Collaboration: Working with internal teams (product, marketing, customer success) to align company resources with client requirements.
• Reporting: Monitoring, tracking, and analyzing key performance metrics to report on account health and progress. 

Required Skills and Qualifications

• Experience: 4 plus years of experience as a Key Account Manager, Sales Manager, or in a similar customer-facing role.
• Communication: Excellent negotiation, presentation, and interpersonal skills.
• Analytical Skills: Ability to analyze data and sales statistics to improve strategies.
• Strategic Thinking: Strong business acumen and capability to think long-term.
• Education: Bachelor’s degree in business administration, Sales, or a related field.