Customer Experience Officer Job at Desta PLC 2026
Desta PLC is hiring a Customer Experience Officer in Addis Ababa. BA degree and 2+ years of relevant experience required. Apply via email.
Customer Experience Officer – Desta PLC
Company: Desta PLC
Location: Addis Ababa
Experience: 2+ years
Education: BA degree in any business-related field
About the Job
Desta PLC is looking for a Customer Experience Officer to improve customer satisfaction, strengthen customer engagement, manage customer service teams, and develop effective strategies for delivering a consistent customer experience across the company's service outlets.
Key Responsibilities
- Develop and implement strategies to improve customer experience across all service outlets.
- Analyze customer feedback and sentiment to understand customer needs and expectations.
- Work with internal teams to create a unified and seamless customer experience.
- Monitor customer experience trends and industry best practices.
- Identify customer journey pain points and develop solutions.
- Implement technologies and processes that improve customer service.
- Train, guide, and support customer service and front-desk staff.
- Monitor the effectiveness of customer experience initiatives and make improvements.
- Handle and resolve escalated customer complaints professionally and promptly.
- Track and report customer experience metrics and insights to management.
- Collect, analyze, and interpret customer feedback.
- Manage customer service associates and support the onboarding of new employees.
- Coordinate with sales and marketing teams to improve customer engagement.
- Improve customer service procedures, policies, and standards.
- Develop and monitor customer satisfaction metrics.
- Evaluate customer service team performance and provide regular feedback.
Requirements
- BA degree in any business-related field.
- 2+ years of relevant experience.
- Strong customer communication and understanding skills.
- Customer-oriented attitude and positive service mindset.
- Strong attention to detail.
- Good administrative and organizational skills.
- Ability to manage and motivate customer service/front-desk staff.
Salary
Not disclosed by the employer.
How to Apply
Interested applicants should send their CV in a single PDF to:
Email: admin@bekdesgroup.com
Subject: Bid Officer
