Senior Customer Service Officer for District – Ahadu Bank
Ahadu Bank S.C. is hiring a Senior Customer Service Officer for District in Addis Ababa. BA degree and 5+ years of banking experience required.
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Senior Customer Service Officer for District Ahadu Bank S.C. (Addis Ababa)
Company: Ahadu Bank S.C.
Job Title: Senior Customer Service Officer for District
Location: Addis Ababa, Ethiopia
Employment Type: Not specified
Vacancy Number: Ext/Vaca/082/2026
About Ahadu Bank
Ahadu Bank S.C. is a financial institution in Ethiopia that provides banking services to individuals and businesses. The bank focuses on customer service, business growth, operational efficiency, and compliance with banking requirements.
About the Job
Ahadu Bank S.C. is inviting qualified applicants to apply for the position of Senior Customer Service Officer for District under vacancy number Ext/Vaca/082/2026.
The successful candidate will help drive overall branch performance by overseeing customer service, business development, digital banking, and foreign currency earnings. The role also involves managing branch-wide operations, developing operational plans and budgets, monitoring performance, identifying risks, and ensuring compliance and operational efficiency.
The position holder will lead branch operations, oversee facilities management and resource allocation, and support the development of the district team to achieve key performance indicators (KPIs).
Key Responsibilities
- Oversee customer service activities and contribute to overall branch performance.
- Support business development and the growth of banking services.
- Oversee digital banking activities and foreign currency earnings.
- Manage branch-wide operational activities to ensure efficiency and compliance.
- Develop and implement operational plans and budgets.
- Lead branch operations, facilities management, and resource allocation.
- Monitor performance and identify operational risks.
- Drive operational excellence and support achievement of key performance indicators.
- Lead and develop the district team to improve performance.
Qualifications and Experience
Education
Applicants must have a BA degree in one of the following fields:
- Accounting
- Accounting and Finance
- Banking and Finance
- Business Management
- Economics
- Management
- Or a related field
Work Experience
A minimum of five (5) years of experience in the banking industry, including at least two (2) years as a Customer Service Officer II or in a related position.
Required Skills and Competencies
- Knowledge of accounting principles, including GAAP.
- Understanding of International Financial Reporting Standards (IFRS).
- Knowledge of Enterprise Resource Planning (ERP) systems.
Place of Work
Addis Ababa, Ethiopia. The vacancy title refers to a district position, but the source announcement does not specify the exact district or branch assignment.
How to Apply
Interested and qualified applicants should submit their applications through the official application form provided by Ahadu Bank. Applications should be submitted using the link below.
Vacancy Number: Ext/Vaca/082/2026
For more information: +251-11-5-260-795
Only shortlisted candidates will be contacted.
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