EV Service Advisor Job in Ethiopia 2026 | Kerchanshe Trading Company
Apply for the EV Service Advisor position at Kerchanshe Trading Company. Join the Automotive Division and build your career in electric vehicle aftersales service and customer support in Ethiopia.
EV Service Advisor Job Vacancy in Ethiopia 2026 | Kerchanshe Trading Company
Company: Kerchanshe Trading Company
Position: EV Service Advisor
Location: Ethiopia
Job Type: Full-time
About Kerchanshe Trading Company
Kerchanshe Trading Company is seeking a skilled and customer-focused EV Service Advisor to join its Automotive Division. This role is ideal for professionals with strong dealership experience and technical expertise in electric vehicles (EVs). The successful candidate will serve as the primary link between customers and the service workshop, ensuring high-quality aftersales support and an outstanding customer experience.
Job Summary
The EV Service Advisor is responsible for managing customer service throughout the vehicle maintenance and repair process. The role involves coordinating service appointments, preparing repair orders, explaining technical issues, supporting workshop operations, and ensuring repairs comply with manufacturer standards.
Candidates should have strong knowledge of electric vehicle systems, excellent communication skills, and experience working in an automotive dealership or OEM-authorized service center.
Key Responsibilities
Customer Relationship Management
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Welcome customers and provide professional service support.
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Understand customer concerns through vehicle inspections and interviews.
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Explain maintenance procedures, repair requirements, costs, and service timelines.
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Manage customer expectations regarding repairs, warranty coverage, and parts availability.
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Resolve customer complaints promptly and professionally.
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Follow up after service completion to ensure customer satisfaction.
Service Reception & Work Order Management
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Create and process repair orders accurately.
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Conduct vehicle walk-around inspections.
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Record customer concerns and service requests.
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Obtain customer approval for additional repairs.
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Monitor repair progress and keep customers informed.
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Ensure repair documentation is complete and accurate.
Electric Vehicle Technical Support
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Provide technical guidance on:
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High-voltage battery systems
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Electric powertrains
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Battery thermal management
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Regenerative braking systems
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Charging systems and infrastructure
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EV software updates and diagnostics
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Explain diagnostic results in simple language.
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Educate customers on battery care, charging practices, and routine maintenance.
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Coordinate with EV-certified technicians.
Workshop Coordination
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Coordinate workflow between technicians, parts department, and warranty teams.
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Schedule appointments to maximize workshop efficiency.
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Ensure required parts and resources are available.
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Escalate complex technical issues when necessary.
Warranty & Compliance
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Verify warranty eligibility.
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Process warranty repairs according to manufacturer standards.
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Maintain compliance with dealership and OEM procedures.
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Support quality assurance audits.
Business Development
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Promote preventive maintenance services and accessories.
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Identify opportunities for additional service sales.
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Support customer retention and dealership profitability.
Health, Safety & Environmental Compliance
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Follow EV high-voltage safety procedures.
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Promote safe workshop practices.
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Support environmentally responsible handling of EV batteries and components.
Qualifications
Education
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Bachelor's Degree in:
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Automotive Engineering
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Automotive Technology
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Mechanical Engineering
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Electromechanical Engineering
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Or a related engineering discipline
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Experience
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Minimum 5 years of experience as a Service Advisor in an automotive dealership or OEM-authorized service center.
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Experience working with electric vehicle service operations.
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Proven experience managing repair orders, workshop coordination, and customer relationships.
Preferred Experience
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Experience with premium automotive brands.
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Experience in EV manufacturing, assembly, or distribution.
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Multi-brand dealership experience.
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Experience supporting corporate fleet customers.
Required Skills
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Customer Relationship Management (CRM)
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Automotive service operations
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Electric vehicle technology
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Vehicle diagnostics
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Warranty administration
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Workshop coordination
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Communication and negotiation
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Customer service excellence
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Problem-solving and analytical thinking
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Microsoft Office
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Dealer Management Systems (DMS)
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Attention to detail
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Time management
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Team collaboration
Preferred Certifications
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EV High-Voltage Safety Certification
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OEM Electric Vehicle Service Certification
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ASE Certification or equivalent
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Customer Service Excellence Certification
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Warranty Administration Training
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Dealer Management System Training
Benefits
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Competitive salary and benefits package
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Manufacturer-sponsored technical training
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Career growth opportunities
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Exposure to advanced electric vehicle technologies
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Dynamic and innovative work environment
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Opportunity to work with leading automotive professionals
How to Apply
Interested and qualified applicants should submit their application through the official Kerchanshe Trading Company recruitment portal using the application link provided in the vacancy announcement. Apply Here
