Senior Reservation and Ticketing Agent Job at GuzoGo (2026)

Company: GuzoGo
Employment Type: Full-time
Application Deadline: 16 August 2026

About the Job

The Senior Reservation and Ticketing Agent will provide professional reservation and ticketing services while ensuring excellent customer satisfaction. The role involves managing domestic and international flight bookings, issuing and reissuing airline tickets, processing refunds and cancellations, and providing expert travel advice.

The successful candidate should have strong knowledge of Global Distribution Systems (GDS), particularly Galileo (Travelport), excellent communication skills, and the ability to work accurately in a fast-paced travel environment.

Key Responsibilities

• Manage domestic and international flight reservations using GDS systems.
• Issue and reissue airline tickets using Galileo (Travelport) or Amadeus.
• Provide accurate fare quotations, routing options, itineraries, and alternative travel solutions.
• Process ticket exchanges, refunds, cancellations, and ancillary services according to airline and company policies.
• Assist customers with flight schedules, baggage allowances, visa and travel requirements, airline policies, and special service requests.
• Handle complex and multi-sector itineraries while providing cost-effective travel solutions.
• Maintain up-to-date knowledge of airline fares, promotions, incentive programs, and industry developments.
• Resolve customer complaints and service issues professionally and promptly.
• Coordinate with Sales, Operations, Finance, and Customer Service teams.
• Prepare daily, weekly, and monthly reservation, ticketing, sales, and productivity reports.
• Ensure compliance with IATA regulations, airline procedures, BSP requirements, and company policies.
• Maintain accurate customer and transaction records.
• Support and mentor junior reservation and ticketing staff.
• Contribute to sales targets, service quality, and customer satisfaction goals.
• Handle high-volume customer inquiries through telephone, email, and digital communication channels.
• Maintain professionalism, confidentiality, and integrity.
• Perform other duties assigned by management.

About GuzoGo

GuzoGo is a leading online travel platform in Ethiopia, providing reservation and ticketing services for domestic and international travelers. This position offers an opportunity for an experienced travel professional to work with airline reservation systems and support customers with complex travel arrangements at a growing, technology-driven travel company.

Why Work at GuzoGo?

• Work with international and domestic airline reservation systems.
• Gain exposure to complex travel itineraries and ticketing operations.
• Develop advanced GDS and airline ticketing expertise.
• Opportunity to mentor junior reservation staff.
• Work in a customer-focused and fast-paced travel environment.

Education

• Diploma or Bachelor's Degree in Travel and Tourism Management, Business Management, Marketing, or a related field.
• Certificate in Airline Reservation and Ticketing Systems, particularly Travelport/Galileo and/or Amadeus.

Experience

• Minimum 3 years of hands-on reservation and ticketing experience in an IATA-accredited travel agency.
• Proven experience using Galileo (Travelport) is mandatory.
• Experience with Amadeus or other GDS platforms is an advantage.
• Previous call center or customer support experience is desirable.
• Experience supervising or mentoring reservation staff is an advantage.

Technical Skills

• Advanced knowledge of Galileo (Travelport).
• Knowledge of airline reservation systems.
• Strong understanding of airline fare construction.
• Experience with ticket exchanges and refunds.
• Knowledge of BSP procedures.
• Understanding of international travel documentation and airline regulations.
• Proficiency in Microsoft Word and Excel.

Key Competencies

• Excellent customer service and interpersonal skills.
• Strong English and Amharic communication skills.
• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities.
• Teamwork and leadership skills.
• Ability to coach and mentor junior staff.
• Professionalism, integrity, and a positive attitude.

Salary

Not specified in the vacancy announcement.

Application Tips

Applicants should make sure their CV clearly highlights:

• Years of reservation and ticketing experience.
• Galileo/Travelport experience.
• Amadeus or other GDS experience, if applicable.
• IATA travel agency experience.
• Ticketing, refunds, exchanges, and BSP knowledge.
• Customer service experience.
• Relevant travel and tourism qualifications.

Female candidates are strongly encouraged to apply as part of the company's commitment to gender diversity and equal employment opportunities.

How to Apply

Interested and qualified candidates should submit their updated CV through the application form:

Application Form: Apply Here

Telegram/WhatsApp: 0940014401

Application Deadline: 16 August 2026

Please indicate "Senior Reservation and Ticketing Agent" when submitting your application.

FAQ

What is the application deadline?

The deadline is 16 August 2026.

Is this a full-time position?

Yes, the position is full-time.

Is Galileo experience required?

Yes. Proven experience with Galileo (Travelport) is mandatory.

Is Amadeus experience required?

No. Amadeus experience is an added advantage.

How much experience is required?

Applicants need at least 3 years of hands-on reservation and ticketing experience in an IATA-accredited travel agency.

Is a travel-related qualification required?

A Diploma or Bachelor's Degree in Travel and Tourism Management, Business Management, Marketing, or a related field is required.

Is the salary specified?

No salary amount was provided in the vacancy announcement.

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