Customer Service Officer II Hijra Bank S.C. (Multiple Locations)

Company: Hijra Bank S.C.
Position: Customer Service Officer II
Duty Stations: Bidire (Bale Zone), Darimu (Ilubabor Zone), Yayo (Ilubabor Zone), Gimbi (West Wollega), Jawi, and Bichena
Employment Type: Full-time

About the Job

Hijra Bank S.C. is looking for qualified and customer-focused professionals to join its team as Customer Service Officer II.

The position is responsible for providing professional customer service, processing banking transactions, supporting account opening and product sales, and ensuring accurate and efficient branch operations.

Job Mission

The Customer Service Officer II will:

• Interact with customers professionally, respectfully, and empathetically.
• Respond promptly to customer inquiries, concerns, and complaints.
• Provide accurate information about banking products, services, policies, and procedures.
• Assist customers in selecting suitable banking products and services.
• Identify customer problems and provide appropriate solutions.
• Escalate complex or unresolved issues to the relevant department or supervisor.
• Follow up with customers to ensure their concerns are resolved.
• Maintain accurate records of customer interactions and transactions.

Major Duties and Responsibilities

• Process cash payments for different types of transactions within the authorized limit.
• Attend to customers at the counter professionally and respectfully.
• Process customer account openings and conduct cross-selling of Bank products and services.
• Scan customer and authorized staff signatures and photographs.
• Receive cash from different types of branch transactions.
• Post various banking transactions accurately.
• Prepare cash and non-cash tickets and instruments.
• Process the clearance of negotiable instruments.
• Reconcile and settle suspense accounts.
• Prepare periodic reports on account balances.
• Ensure compliance with banking procedures and internal controls.
• Maintain a high level of accuracy when handling customer transactions.

Required Qualifications

Education

• Bachelor's Degree in Accounting, Management, Economics, or a related field.

Experience

• Minimum 2 years of experience in Banking Operations.
• Knowledge of Interest-Free Banking (IFB) is advantageous.

Required Skills

• Risk Management
• Attention to Detail
• Technical Proficiency
• Excellent Customer Service
• Communication Skills
• Transaction Processing
• Problem Solving

Duty Stations

• Bidire (Bale Zone)
• Darimu (Ilubabor Zone)
• Yayo (Ilubabor Zone)
• Gimbi (West Wollega)
• Jawi
• Bichena

How to Apply

Interested and qualified applicants should submit their application through the following link:

Apply Here

Application Deadline: Within 10 consecutive calendar days from the date of the vacancy announcement.

Only shortlisted candidates will be contacted.

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