Senior Customer Service Officer – Hijra Bank S.C

Company: Hijra Bank S.C
Position: Senior Customer Service Officer
Employment Type: Full-Time
Application Deadline: Within 10 days of the vacancy announcement

About Hijra Bank

Hijra Bank is a fast-growing interest-free banking institution committed to delivering innovative and Sharia-compliant financial services. The bank continues to expand its operations while maintaining a strong focus on customer satisfaction, operational excellence, and financial inclusion.

Job Summary

Hijra Bank is seeking a qualified and experienced Senior Customer Service Officer to oversee customer service operations, cash management activities, and branch transaction processes. The successful candidate will play a key role in ensuring efficient branch operations, maintaining high service standards, and supporting customer satisfaction initiatives.

The position requires strong banking experience, leadership capability, and a commitment to delivering exceptional customer service while ensuring compliance with banking policies and procedures.

Key Responsibilities

Customer Service Management

• Supervise and coordinate Customer Service Officers within the branch.

• Monitor service quality and customer satisfaction levels.

• Ensure efficient and professional service delivery to customers.

• Support customer retention and relationship-building initiatives.

Cash Management & Vault Operations

• Manage and control branch vault cash in both local and foreign currencies.

• Ensure accurate cash balancing and reconciliation at the end of each business day.

• Oversee cash deposits, withdrawals, and vault transactions.

• Maintain established cash holding limits and coordinate cash consignments with Treasury.

Branch Operations

• Ensure branch transactions are processed accurately and efficiently.

• Verify and authorize daily operational activities in accordance with bank procedures.

• Ensure all transactions are properly audited and authorized.

• Monitor compliance with banking regulations and internal controls.

Leadership & Coordination

• Coach and mentor branch customer service staff.

• Provide regular performance feedback and operational guidance.

• Promote teamwork and operational efficiency within the branch.

Compliance & Risk Management

• Ensure adherence to cash handling procedures and operational policies.

• Maintain proper records and documentation of branch activities.

• Support implementation of interest-free banking principles and operational standards.

Required Qualifications

Education

• Bachelor's Degree in Accounting, Management, Economics, Business Administration, or related fields.

Experience

• Minimum of 3 years of relevant banking experience.

• Experience in customer service, cash management, or branch operations is preferred.

• IFB (Interest-Free Banking) Training Certification is an advantage.

Required Skills

• Customer Service Management

• Cash Handling and Treasury Operations

• Financial Control and Reporting

• Branch Operations Management

• Leadership and Team Coordination

• Communication Skills

• Banking Procedures and Compliance

• Problem-Solving and Decision-Making

Why Join Hijra Bank?

• Opportunity to work in a growing interest-free banking institution.

• Professional career development and advancement opportunities.

• Dynamic and customer-focused work environment.

• Competitive salary and benefits package.

How to Apply

Interested and qualified applicants are invited to submit their applications within 10 days from the date of the vacancy announcement through the bank's official recruitment channel.

Only shortlisted candidates will be contacted.

Apply Here

Get More Bank Jobs